Terms & conditions

Always hit the target with
frontline fight gear

FREE DELIVERY

on all orders over £35.00

UK Mainland only ( Terms and conditions )

ORDERS & PAYMENTS

Orders should be made via our web site. Please note that Delivery charges and handling costs will be calculated and added to your order value when you enter the purchase into your checkout basket. However if you wish to pay by cheque please make cheques payable to FRONT LINE. All orders must be paid for in full before any delivery will be made, so please allow 7 days extra on our delivery times for the cheque to clear. Wherever possible we will endeavour to identify immediately those goods which are out of stock. And you will be emailed and offer an alterative or a refund. Title of all goods supplied remains with Front line until paid in full.

DELIVERY

Standard UK Mainland delivery is FREE* FOR ONLINE ORDERS OVER £35.00, AND £4.50 FOR ORDERS UNDER £35.00. FREE DELIVERY IS NOT APPLICABLE ON LARGE AND BULKY ITEMS or mats WHICH WILL INCUR A DISCOUNTED DELIVERY CHARGE OF £15.00 WHEN ORDERED ON THE WEB SITE. We will normally process your order within 3 working days, however please allow up to 14 days for delivery

YOUR RIGHT TO CANCEL

Under the Consumer Protection - ' Distance Selling Regulations 2000' you (the consumer) have the right to cancel your order within a 7 working day period. The cancellation period starts from the day that the goods are received. The regulations require the consumer to send a notice of cancellation in writing including fax or email. A telephone call is not enough. In the event of cancellation the goods must be returned (as New) at the consumer's own expense. If the goods are not returned frontline UK can arrange for the goods to be collected and direct cost will be returned from the refund total.

RETURNS PROCEDURES

Please telephone our office 0161 487 4016 or email us on sales@frontlineuk.biz before returning any items for a returns number. We will need to know the invoice number, items being returned and the reason for their return.

Any items that just turn up at our premises with out following our procedure will not be excepted and New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase or there are more than 10 items being returned, there is a 20% handling charge,after 60 days goods cannot be accepted back. No returns are accepted on co-brand or special offer/ clearance stock.

Returned goods will only be accepted for exchange/refund when returned in original wrappings within 14 days of purchase. The returns number must be clearly marked on the address label.

Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back under any circumstances.

The following can not be returned:-
- Goods that have been worn / washed / altered / embroidered / printed or soiled - Sparring equipment that is squashed/out of shape
- Video Tapes,CDs, DVD's.
- Personalised & custom made products
- Sparring equipment with straps fastened – causing wrinkling
- Discontinued/sale merchandise
- Merchandise not in original wrapping with instructions.
- Returns without a returns number.
- Goods after 60 days of purchase

DAMAGES

Any damages to the packages or contents or any shortages must be notified to Front line verbally within 24 hours. This must also be confirmed in writing. Front line will not be held responsible for goods damaged in transit. With out reference to the condition it was delivered in on the carrier delivery note.

LIABILITY

Front line accepts no liability for damage or injury through use or misuse of products purchased. Refusal of goods at the time of delivery will result in full carriage charges being incurred by the customer; this will include return carriage charges. No custom special or sales items will be accepted for refunds or exchanges. No Mats will be accepted back if damaged or used.